Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You will need the receipt or proof of purchase.

Please note that returns will not be needed. IF it is determined a return is warranted, we will process a refund and you can keep the item. Unfortunately, we cannot accept returns or issue refunds on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at returns@fifthputt.com.

HOW DO I RETURN AN ITEM?

All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, we will offer a free reprint or a refund if you contact us within 30 days of product delivery.

Please click the Returns link here or in the footer and provide a clear photo showing the issue. Our customer service team will review the return request and will send further instructions if the return is approved. There is no need to return the damaged product.

HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible at support@fifthputt.com if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.